Frequently Asked Questions

Getting Started

How do I create an account?

Is HoardIQ free to use?

How do I add my first item?

Home & Room Management

How do I create a new home?

How do I add rooms to my home?

Can I organize items by storage units?

Photos & AI Features

How does the AI photo analysis work?

Is the AI analysis accurate?

Can I add multiple photos to an item?

Search & Organization

How do I search for an item?

Can I scan barcodes to add items?

How do I organize items with tags?

Insurance & Export

How do I generate an insurance report?

What's included in the insurance report?

Can I customize the insurance report?

Sharing

Can I share my home inventory with family members?

Account & Data

How do I delete my account?

Can I export my data before deleting my account?

How do I reset my password?

Troubleshooting

The app is running slowly. What can I do?

My photos aren't uploading. What's wrong?

The AI analysis isn't working. What should I do?

I accidentally deleted an item. Can I recover it?

Billing & Premium

How do I get Premium access?

How do I cancel a paid subscription?

Can I get a refund?

Privacy & Security

Is my data secure?

Do you sell my data to third parties?

Can I use the app offline?

Contact Support

How do I contact support?

What information should I include in my support email?