Frequently Asked Questions

1. Download HoardIQ from the App Store or Google Play Store 2. Open the app and tap "Create Account" 3. Enter your email address and password 4. Tap "Register" 5. Verify your email (check spam folder if you don't see it) 6. You're ready to start organizing!

Yes! HoardIQ has a free tier that includes: • Create 1 home (unlimited rooms, storage units, and items within it) • Unlimited photo capture • AI-powered item analysis (20 analyses per month) • Basic search and filtering within your home • Barcode scanning • JSON backup/restore Premium (unlimited homes, unlimited AI, cross-home search, CSV/PDF/Excel export, full offline sync, family invite) is available via Subscribe for $4.99/month (free trial may be offered). Manage Subscribe in Settings → Subscription. Optional voucher codes can also unlock Premium where supported.

Method 1: AI-Powered Capture (Fastest!) 1. Tap the "+" button on the home screen 2. Select "Capture Item" 3. Point your camera at the item and take a photo 4. Our AI will analyze the photo and suggest name, category, description, and estimated value 5. Review the suggestion and tap "Approve" or edit details Method 2: Manual Entry 1. Tap the "+" button 2. Select "Add Item Manually" 3. Fill in the item details (name, category, description, etc.) 4. Tap "Save"

1. Go to Settings → Manage Homes 2. Tap "+" to add a new home 3. Enter home details (name, description, address) 4. Tap "Create" Note: Multiple homes are a Premium feature. Free tier users can only create 1 home.

1. Open the home from the home list 2. Tap "+" or "Add Room" 3. Enter room name and description 4. Tap "Create"

Yes! HoardIQ lets you create storage units within rooms: 1. Open a room 2. Tap "+" or "Add Storage Unit" 3. Select the storage type (closet, cabinet, shelf, etc.) 4. Enter a name and description 5. Tap "Create" Then, when adding items, assign them to a specific storage unit.

When you capture a photo of an item: 1. The photo is sent to our AI engine 2. The AI analyzes the image and extracts item name, category, description, and estimated value 3. You review the suggestion and approve or edit Privacy note: Photos are processed temporarily and are not stored by our AI engine.

AI suggestions are a starting point. Accuracy depends on photo quality, item type, angle, and background. Always review AI suggestions before approving. You can edit any field.

Yes! All users can add unlimited photos per item. 1. Open the item 2. Tap "Add Photo" 3. Choose "Take Photo" or "Pick from Gallery"

1. Tap the search icon on the home screen 2. Type a keyword (e.g., "laptop", "winter coat") 3. Filter results by room, storage unit, category, or tags

Yes! HoardIQ supports barcode scanning: 1. Tap the "+" button 2. Select "Scan Barcode" 3. Point your camera at the barcode 4. HoardIQ looks up product info automatically 5. Review and save

Tags are flexible labels you can assign to items: 1. When creating or editing an item, find the Tags field 2. Type a tag (e.g., "winter", "fragile", "sold") 3. Press Enter to add the tag 4. You can add multiple tags to an item Then search by tags to find matching items.

Premium feature: 1. Go to Settings → Data / Export 2. Select the home you want to export 3. Choose export format (CSV, PDF, or Excel) 4. Tap Export 5. Save or share the file

The report includes home details, room list, and all items with name, description, category, purchase/expiration dates, estimated value, photos (when available), and location (room → storage unit).

Currently, the report includes all items in the selected home. Room or category filtering is not available in this release.

Yes — with Premium. Invite someone you live with by email (view-only or edit) so they can find items in this home too. They open the invite link, accept with the matching account, then work in the shared home. Owners manage people from Home picker → People.

1. Go to Settings → Danger Zone → Delete Account 2. Read the warning (this is permanent) 3. Confirm by typing your password 4. Tap Delete Account This permanently deletes your user account, homes you own, and all inventory data (rooms, storage units, items, photos). We cannot recover data after account deletion.

Yes. We recommend exporting before deletion: 1. Go to Settings → Data / Export 2. Export your homes (CSV, PDF, or Excel) 3. Save the files to your device or cloud storage

1. Log out 2. Tap "Forgot Password?" on the login screen 3. Enter your email address 4. Check your email for a reset link If you do not receive the email, check spam or contact [email protected].

Try these steps: 1. Restart the app (close and reopen) 2. Check your internet connection (sync needs connectivity) 3. Update the app from the App Store or Google Play If the problem persists, contact [email protected].

Possible causes: 1. Internet connection — confirm Wi-Fi or cellular 2. Photo permissions — allow HoardIQ access to photos/camera in system settings 3. File size — very large photos may take longer; try a smaller photo 4. Server issue — contact [email protected] if uploads keep failing

1. Check your internet connection 2. Ensure the photo is clear (not blurry, well-lit) 3. Try a different item (unusual items can be harder to recognize) 4. Contact support if the problem persists

Yes. Soft-deleted items go to Recently Deleted and can be restored within 30 days (Settings → Data → Recently Deleted). After that window, deletion is permanent. Export regularly if you want an extra backup.

To get Premium: 1. Go to Settings → Subscription 2. Start a free trial if offered, or Subscribe for $4.99/month via the App Store or Google Play 3. Premium features unlock after purchase (or while a trial is active) Optional: if you have a voucher code, redeem it in Settings → Subscription.

Cancel through Apple or Google: • iOS: Settings → Apple ID → Subscriptions → HoardIQ • Android: Google Play Store → Subscriptions → HoardIQ You keep Premium until the end of the current billing period. Trial access ends when the trial period ends unless you Subscribe.

Premium is billed through the App Store or Google Play. If you are charged incorrectly, contact [email protected]; Apple or Google handle store refunds.

We use industry-standard security: • Passwords hashed with BCrypt (never stored in plain text) • API JWT tokens with short expiry • Web app tokens in httpOnly cookies • Mobile tokens in platform secure storage (iOS Keychain, Android Keystore) • TLS 1.2+ for API communication • SQL Server with encrypted connections

No. We do not sell, rent, or trade your personal information to third parties. We only share data with service providers (our AI engine for analysis, and Matomo for self-hosted analytics) as described in our Privacy Policy.

Yes. HoardIQ is offline-first on mobile: add, edit, and browse cached inventory without internet. Changes sync when you reconnect. AI analysis and some online lookups still need a connection.

Email: [email protected] Response time: within 72 hours.

Include: • Your account email • Device type and OS version • App version (Settings → About) • Description of the issue • Screenshots if applicable