Subscription Terms

1. Overview

HoardIQ offers a premium subscription ("Premium") that provides additional features beyond the free tier.

Subscription Price: $4.99 per month (subject to change with notice)

Premium is billed via Subscribe on Google Play or the App Store at $4.99/month (a free trial may be offered for eligible new subscribers). Optional voucher redemption remains a secondary unlock path where supported. Family collaboration (invite) is included with Premium.

2. Free Tier vs. Premium Tier

2.1 Free Tier (No Subscription Required)

Includes:

Create 1 home (unlimited rooms, storage units, and items within it)
Unlimited photo capture
AI-powered item analysis (20 analyses per month)
Basic search and filtering within your home

2.2 Premium Tier ($4.99/month)

Includes everything in Free Tier, plus:

Unlimited homes
Unlimited AI-powered item analysis
Cross-home global search
Insurance export (CSV, PDF, Excel)
AI Refine & Field Suggestions
Rapid Scan / Batch Capture
Full offline bidirectional sync
Extended expiry reminders
Priority support
Collaboration (invite others to shared homes) — see §8.3

3. Billing and Payment

3.1 Subscription Billing

Price: $4.99 per month (price may vary by region due to taxes)
Billing Cycle: Monthly (automatically renews every 30 days)
Payment Method: Charged to your App Store (iOS) or Google Play Store (Android) account at confirmation of purchase
Currency: Local currency of your App Store/Google Play account

3.2 Free Trials

We may offer free trials for new subscribers. If a free trial is offered:

Trial period is typically 7 days (may vary by region)
You will not be charged during the trial period
You must cancel at least 24 hours before the trial ends to avoid being charged
After the trial ends, your subscription will automatically renew at $4.99/month

4. Automatic Renewal

4.1 Auto-Renewal Policy

Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.

How to turn off auto-renew: Go to your App Store or Google Play account settings
When to turn off auto-renew: At least 24 hours before the end of the current billing period
Effect of turning off auto-renew: Your subscription will not renew, and Premium features will be disabled at the end of the current billing period

4.2 Renewal Notifications

We do not send renewal notifications. It is your responsibility to manage your subscription via your App Store/Google Play account settings.

5. Cancellation and Refunds

5.1 How to Cancel

You can cancel your subscription at any time via:

iOS: Settings → Apple ID → Subscriptions → HoardIQ → Cancel Subscription
Android: Google Play Store → Subscriptions → HoardIQ → Cancel Subscription

5.2 Effect of Cancellation

Immediate: You will lose access to Premium features at the end of the current billing period
Data: Your data will not be deleted. You will still be able to access your inventory (subject to Free Tier limits)
Reactivation: You can reactivate your subscription at any time

5.3 Refund Policy

All sales are final. No refunds for partial billing periods.

iOS (Apple): All refunds are handled by Apple. We cannot issue refunds directly. Contact Apple Support for refund requests.
Android (Google): All refunds are handled by Google. We cannot issue refunds directly. Contact Google Play Support for refund requests.

Exceptions (at our discretion): Accidental purchase (within 48 hours of purchase); technical issues preventing use of Premium features (must provide error details). To request a refund exception, contact us at [email protected].

6. Price Changes

We may change the subscription price at any time. If we change the price:

Existing subscribers: You will be notified at least 30 days before the price change takes effect
Notification method: In-app notification or email
Your options: Continue at the new price (by doing nothing), or cancel before the price change takes effect

If you do not cancel before the price change takes effect, you will be charged the new price at the next billing cycle.

7. Subscription Management

7.1 Managing Your Subscription

You can manage your subscription via:

iOS: Settings → Apple ID → Subscriptions
Android: Google Play Store → Subscriptions
In-App: Settings → Manage Subscription (redirects to App Store/Google Play)

7.2 Upgrading from Free to Premium

Go to Settings → Upgrade to Premium
Confirm purchase via App Store/Google Play
Your subscription will be active immediately after payment is processed

7.3 Downgrading from Premium to Free

Cancel your subscription via App Store/Google Play settings
Your Premium features will remain active until the end of the current billing period
After the billing period ends, your account will revert to Free Tier limits

Note: If you own more than 1 home at the time of downgrade, you will need to delete extra homes until you fall within the Free Tier limit of 1 home.

8. Premium Features — Detailed

8.1 Insurance Export

Available formats: CSV (opens in Excel or Google Sheets); PDF (formatted report); Excel / XLSX (native spreadsheet). Premium required for CSV, PDF, and Excel insurance export. Use for insurance claims or documentation.

8.2 Alerts & inventory overview

Includes estimated value overview, expiration and warranty reminders, and duplicate detection.

8.3 Collaboration

Available with Premium:

Invite family members or roommates to your home by email
Set permissions (view-only or edit access)
Invitees accept or decline via a secure link (expires after 7 days)
Collaborators can add items, edit items, and upload photos when granted edit access
Owners can revoke access; collaborators can leave

9. Trial Periods

9.1 Eligibility

New subscribers only: You are eligible for a free trial only if you have never subscribed to HoardIQ Premium before
One trial per user: You cannot create a new account to get another free trial

9.2 During Trial

You have full access to all Premium features
You will not be charged during the trial period
You must cancel at least 24 hours before the trial ends to avoid being charged

9.3 After Trial

If you do not cancel: Your subscription will automatically renew at $4.99/month
If you cancel: You will lose access to Premium features at the end of the trial period

10. Account Deletion and Subscriptions

If you delete your account:

Your subscription will not be automatically cancelled
You must manually cancel your subscription via App Store/Google Play before deleting your account
No refunds will be issued for remaining subscription time

Recommended: Cancel via App Store/Google Play, wait for the billing period to end (optional), then delete your account via Settings → Delete Account.

11. Technical Issues and Support

Priority Support (Premium): [email protected]
Response Time: Within 24 hours (Premium) vs. 72 hours (Free)

If technical issues prevent use of Premium features, contact support with details and screenshots. We may issue a partial refund at our discretion.

12. Changes to Subscription Terms

We may update these Subscription Terms from time to time. For material changes we will notify you at least 30 days before they take effect (in-app or email). Continued use of the subscription after changes take effect constitutes acceptance.

13. Contact Us

Questions about these Subscription Terms: [email protected] (subject: "Subscription Terms Question").

14. Governing Law

These Subscription Terms are governed by the laws of Denmark, without regard to its conflict of law provisions. Disputes shall be resolved in the courts of Denmark.

These terms supplement our Terms of Service and Privacy Policy.